All the FAQs related to report scheduling.

Redirecting FAQs
  1. Why have I not received my scheduled reports?

  • It could be due to multiple reasons :

    • There will be a delay in the month-end since most of the customers have more schedules at the month-end.

    • If the data is more, It will take more time to generate.

    • The email would've been in the spam folder.

    • The email provided may be invalid or the schedule setup is incomplete.

    • User FTP server could've blacklisted Data Export.

  1. Can I schedule the reports into a pre-existing Google Sheet?

  • When you create a Google Sheet schedule, it will create a new Sheet in the Google Drive folder that you've selected by default. All the data will be exported into the newly created sheet.

  • Yes. It is possible to schedule the report into a pre-existing Google Sheet. Kindly contact us and we'll set it up for you.

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