Why have I not received my scheduled reports?
It could be due to multiple reasons :
There will be a delay in the month-end since most of the customers have more schedules at the month-end.
If the data is more, It will take more time to generate.
The email would've been in the spam folder.
The email provided may be invalid or the schedule setup is incomplete.
User FTP server could've blacklisted Data Export.
Can I schedule the reports into a pre-existing Google Sheet?
When you create a Google Sheet schedule, it will create a new Sheet in the Google Drive folder that you've selected by default. All the data will be exported into the newly created sheet.
Yes. It is possible to schedule the report into a pre-existing Google Sheet. Kindly contact us and we'll set it up for you.