# Sales & Billing

1. **Do you offer a free plan?**

* Yes, if you have less than 1000 total orders

2. **Do you offer a free trial?**

* Yep! We provide a 15-day risk-free free trial with every new signup.

3. **Where can I find your pricing for Data Export?**

* Our prices are published at [https://dataexport.io/pricing](https://dataexport.io/pricing/).

4. **Will you give special pricing to multi-stores?**

*  If you manage multiple Shopify websites, [contact us](https://dataexport.io/contact): We’ll work with you to create a cost-friendly solution for your entire multi-store environment.

5. **Do you have tools that help me with training?**

*  Yes. We want to make your Data Export experience a wonderful one, so we provide [documentation](https://app.gitbook.com/@dayspring/s/dataexport/~/drafts/-MaXqpUWIXuSW-qJrTSZ/getting-started), interactive guides, and an intro wizard if you’re just getting started using our service.

6. **Does the 15-day trial allow me to access all features or only the basic plan features?**

* During your 15-day free trial, you'll have access to **all Data Export features**. After the trial period ends, you can select a plan to continue using Data Export.

7. **Can I upgrade/downgrade my pricing plan?**

* Data Export pricing is based on your Shopify store type: Basic, Shopify, Advanced, and Plus. No worries: we’ll automatically change your pricing plan based on your current Shopify account type.

8. **Do you offer discount pricing for annual plans?**

* Sorry, we do not offer annual pricing plans at this time.

9. **How do I cancel my subscription or close my account?**

* Uninstall the Data Export app from your Shopify store, and Shopify will automatically cancel your subscription.

10. **Why am I restricted to choosing only one plan among the available plans in Data Export?**

* Data Export pricing is directly based on your Shopify store plan: Basic, Shopify, Advanced, and Plus.  Each store type has a different number of orders and hence contains a different amount of information.
* Running more information through the app server demands more work from our end. Therefore, we offer our pricing based on the Shopify store plan.

{% hint style="info" %}
:person\_raising\_hand:Have another question not answered in our FAQ?  [Let us know here](https://dataexport.io/contact). 
{% endhint %}


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