Sales & Billing

This is the FAQ section for Sales & Billing related questions.
  1. 1.
    Do you offer a free plan?
  • Yes, if you have less than 1000 total orders
  1. 2.
    Do you offer a free trial?
  • Yep! We provide a 15-day risk-free free trial with every new signup.
  1. 3.
    Where can I find your pricing for Data Export?
  1. 4.
    Will you give special pricing to multi-stores?
  • If you manage multiple Shopify websites, contact us: We’ll work with you to create a cost-friendly solution for your entire multi-store environment.
  1. 5.
    Do you have tools that help me with training?
  • Yes. We want to make your Data Export experience a wonderful one, so we provide documentation, interactive guides, and an intro wizard if you’re just getting started using our service.
  1. 6.
    Does the 15-day trial allow me to access all features or only the basic plan features?
  • During your 15-day free trial, you'll have access to all Data Export features. After the trial period ends, you can select a plan to continue using Data Export.
  1. 7.
    Can I upgrade/downgrade my pricing plan?
  • Data Export pricing is based on your Shopify store type: Basic, Shopify, Advanced, and Plus. No worries: we’ll automatically change your pricing plan based on your current Shopify account type.
  1. 8.
    Do you offer discount pricing for annual plans?
  • Sorry, we do not offer annual pricing plans at this time.
  1. 9.
    How do I cancel my subscription or close my account?
  • Uninstall the Data Export app from your Shopify store, and Shopify will automatically cancel your subscription.
  1. 10.
    Why am I restricted to choosing only one plan among the available plans in Data Export?
  • Data Export pricing is directly based on your Shopify store plan: Basic, Shopify, Advanced, and Plus. Each store type has a different number of orders and hence contains a different amount of information.
  • Running more information through the app server demands more work from our end. Therefore, we offer our pricing based on the Shopify store plan.
Have another question not answered in our FAQ? Let us know here.