Sales & Billing

This is the FAQ section for Sales & Billing related questions.

  1. Do you offer a free plan?

  • Yes, if you have less than 1000 total orders

  1. Do you offer a free trial?

  • Yep! We provide a 15-day risk-free free trial with every new signup.

  1. Where can I find your pricing for Data Export?

  1. Will you give special pricing to multi-stores?

  • If you manage multiple Shopify websites, contact us: We’ll work with you to create a cost-friendly solution for your entire multi-store environment.

  1. Do you have tools that help me with training?

  • Yes. We want to make your Data Export experience a wonderful one, so we provide documentation, interactive guides, and an intro wizard if you’re just getting started using our service.

  1. Does the 15-day trial allow me to access all features or only the basic plan features?

  • During your 15-day free trial, you'll have access to all Data Export features. After the trial period ends, you can select a plan to continue using Data Export.

  1. Can I upgrade/downgrade my pricing plan?

  • Data Export pricing is based on your Shopify store type: Basic, Shopify, Advanced, and Plus. No worries: we’ll automatically change your pricing plan based on your current Shopify account type.

  1. Do you offer discount pricing for annual plans?

  • Sorry, we do not offer annual pricing plans at this time.

  1. How do I cancel my subscription or close my account?

  • Uninstall the Data Export app from your Shopify store, and Shopify will automatically cancel your subscription.

  1. Why am I restricted to choosing only one plan among the available plans in Data Export?

  • Data Export pricing is directly based on your Shopify store plan: Basic, Shopify, Advanced, and Plus. Each store type has a different number of orders and hence contains a different amount of information.

  • Running more information through the app server demands more work from our end. Therefore, we offer our pricing based on the Shopify store plan.

πŸ™‹Have another question not answered in our FAQ? Let us know here.

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